Introduction
Welcome to Goboxmall.com. These Terms and Conditions govern your use of our website and the purchase of products from our online store. By accessing or using this website, you agree to be bound by these terms.
Business Information:
- Company Name: GoBox Mall
- Business Registration No.: 202503211261(003759459-U)
- Email: admin@goboxmall.com/ ngoilimthai@gmail.com
- Phone: 0194487484
Products and Pricing
- Accuracy: We strive to ensure all product descriptions and prices are accurate. However, errors may occur. If we discover an error in the price of any goods which you have ordered, we will inform you as soon as possible.
- Taxes: All prices are inclusive of applicable taxes unless stated otherwise.
- Modifications: We reserve the right to change prices and product availability without notice.
Orders and Payment
- Contract: Your order is an offer to buy from us. A contract is only formed when we send you an email confirming the dispatch of your goods.
- Payment Methods: We accept [Online Banking (FPX), Credit/Debit Cards, and E-Wallets via ToyyibPay/Billplz].
- Order Corrections: You are responsible for ensuring all order details (size, quantity, address) are correct before final submission.
- Shipping and Delivery
- Delivery Areas: We ship to Peninsular Malaysia, Sabah, and Sarawak.
- Estimated Time: Delivery typically takes [3-5 working days] for Peninsular and [7-10 working days] for East Malaysia.
- Delays: We are not liable for delays caused by third-party courier services or customs.
- Returns and Refunds
- Faulty Items: If you receive a defective or wrong item, we will bear the cost of re-delivery. Please notify us within [3 days] of receiving the item.
- Refunds: Refunds are processed within [14 working days] after the returned item is inspected and approved.
- Non-Returnable Items: [List items like innerwear or sale items that cannot be returned].
Privacy (PDPA Compliance)
Your personal data is processed in accordance with the Malaysian Personal Data Protection Act (PDPA) 2010.
- We collect your name, address, and contact details solely for the purpose of fulfilling your order.
- We will not share your data with third parties except for delivery purposes (e.g., couriers).
- Limitation of Liability
To the extent permitted by Malaysian law, Goboxmall.com shall not be liable for any indirect or consequential damages resulting from the use of our products or website.
8. Governing Law
These terms are governed by the laws of Malaysia. Any disputes shall be subject to the exclusive jurisdiction of the Malaysian courts.